Refund and Returns Policy

Delivery

Gauteng:

FREE DELIVERY IN GAUTENG ON ALL ORDERS OVER R3999. Orders under R3999 - R350. This will automatically be reflected at Checkout.

Other Areas:

Delivery outside Gauteng is by courier and takes an average of 14 days. If you live outside of these areas whatsapp us - you'll see the whatsapp button below. Or email us at info@bedworldonline.co.za. You will get the message "no shipping option" at Checkout for outside Gauteng - contact us so we can help.

Delivery Timing Gauteng:

Products will typically be delivered within 1 to 5 days of order. Some products and unusual sizes (such as ¾ XL and Double XL) are made to order and will be delivered within 5 to 7 days.

Please allow for 3 to 5 business days for the delivery of CLOUD NINE and REST ASSURED beds. These products are kept in stock at the Supplier and we receive them for delivery when you place your order.

There is a 3 to 14 day lead time on RESTONIC products.

CUSTOM SIZE mattresses take an average of 5 to 7 days for manufacture. Chat to us on whatsapp if you need your bed urgently, or to enquire on a delivery time.

Headboards and couches are made to order and you can select your fabric and colour. Please allow 5 to 7 business days for delivery.

If the stock is not available for some reason, or there is a delay beyond the control of Bedworld Online, we will contact you as soon as we are aware of any delay.

Delivery Tracking:

If you would like confirmation on the delivery time of a specific order or product, please contact us: email to info@bedworldonline.co.za, or support WhatsApp 071 188 2132.

Removal of Old Beds and Installation of New:

The Bedworld Online delivery team can remove your old bed on request.

The team is not authorised or insured to move any furniture. Please do not request the team to move items to accommodate your new bed as any damages will not be covered.

In apartment blocks without (sufficient) elevator access, the delivery team can only carry a product up 3 flights of stairs. If more is required, arrangements must be made prior to delivery and will incur an additional cost.

Returns

The customer will be required to sign acceptance that they have received the correct Product as ordered and that it is in good condition on receipt of their Product from Bedworld Online. This applies to both collection of the product by the customer at Bedworld Edenvale, or by delivery of the product by Bedworld Online to the customer.

Your consumer rights are respected at Bedworld Online, and you can return goods within 7 days and receive a refund if:

• You did not get the opportunity to examine the goods when they were delivered;
• You received a mixture of goods, i.e., you received some goods that we agreed to supply mixed with goods of a different description that you did not order;
• The goods you have acquired are not suitable for the purpose marketed for and described on our site at the time of purchase.

If you return the goods to Bedworld Online unused and unopened in their original packaging within 7 days, you will receive a refund, less a delivery fee of R350 . If the goods are returned within 7 days and have been used, Bedworld Online reserves the right to charge a reasonable fee (being a minimum of 15%) which will be used to refurbish/restore the product. For non-defective returns, you will be charged for transport/delivery costs if the goods were delivered to you by Bedworld Online and/or need to be collected by Bedworld Online. You may also refuse to accept a delivery purchased from Bedworld Online and will receive a refund less the transportation costs.

The 7-day “cooling off” period is only valid for online purchases (through Bedworld Online) as per the Electronic Communications and Transactions Act. It does not apply to in-store purchases.

After the 7 days for online purchases, and after purchase for in-store goods, the return and repair/replacement/refund of goods is limited to defective goods as per the Consumer Protection Act. “Change of heart” is not a valid reason for the return of goods.

Comfort – Please Note:

Workmanship is guaranteed. Satisfaction with the level of comfort chosen by you cannot be guaranteed. Your body may need time to adjust to the new comfort level. Comfort is a matter of personal preference, and the guarantee/warranty only covers a factory fault with the product.

A product that is specifically ordered for a customer, in a size not usually provided, a product not part of the standard Bedworld Online range, or furniture items, will be considered a special order. This includes, but is not limited to, Super King beds, 3/4 XL beds, and DOUBLE XL beds. Bedworld Online is not obligated to exchange the product or provide a refund on special orders.

Please check that the bed you are ordering is the correct size you need, and that it can fit into the room. The measurements of the beds are SINGLE 91cm, 3/4 107cm, DOUBLE 137cm, QUEEN 152cm, KING 183cm, SUPERKING 200cm. If you find the bed is the incorrect size you can change it (pay in the difference plus a delivery charge of R350). NOTE: the images of the product may not reflect the size you are buying; please check the product description for confirmation of the size being ordered.

A refund will not be possible on pillows or mattress protectors if the seal on the original packaging has been broken.

Once goods are returned, the refund will be processed by Bedworld Online within 7 days. Any monies due to the customer will be paid back into the bank account or payment channel from which payment was received. Once processed by Bedworld Online, it can take up to 10 days to reflect in the account from which it was received. This is a retail standard due to the payment gateway/credit card network used, and is not in the control of the Bedworld Online.

Cash refunds will not be given.

Cancellation

If you would like to cancel an order, this may be done by emailing the Company at info@bedworldonline.co.za or by whatsapp our support line on 0711882132.

All cancellations will carry a handling fee of a minimum of 15%.