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Introduction and Agreement

This website (“Site”) is owned by Bedworld Online (“the Company” / “us” / “we”). Bedworld Online means Tin Can Pepper Jam PTY Ltd, trading as Bedworld Online, a private company with limited liability duly incorporated in the Republic of South Africa. The Site incorporates the Bedworld Online Site and, except where the context otherwise indicates, references to “the Site” include the Bedworld Online Site. The Site promotes the sale of the Company’s products as well as other products (collectively “the Products”).

By shopping or browsing on this Site, you:

  • represent and warrant that you have read and understood these terms and conditions as well as the policies displayed on this Site; and
  • agree to be bound by these terms and conditions as well as the policies (collectively “the Agreement”).



Product Pricing and Availability

The Products displayed on this Site are subject to availability. All prices displayed on the Site are valid and effective only in the Republic of South Africa and for online purchases. The Company reserves the right, without prior notice, to discontinue or change pricing or specifications on Products and services offered on this Site without incurring any liability whatsoever.

The products displayed on this site are available at the advertised prices in the showrooms Bedworld Randburg and Bedworld Edenvale and can be purchased in store.  These showrooms are owner managed by Design A Bedroom cc (T/A Bedworld Randburg) and Busy Beds PTY Ltd (T/A Bedworld Edenvale).


We have made every effort to display as accurately as possible the colours of the Products that appear on the Site. As the actual colours you see will depend on your computer’s monitor we cannot guarantee, however, that your monitor’s display of any colour will be accurate.

Product Images 

The product image displayed on each product is for demonstration purposes. This picture may show a different size to the product you have selected. Please check the actual dimensions of the product you have selected on its “Description” tab. Colours of the actual product are sometimes not accurately displayed in the digital version. The fabric may also vary slightly, but will always be of an equal or better quality than described.

Intellectual Property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Site are owned by the Company alternatively the Company is the lawful user thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Site and/or any Site information as well as the database is the sole property of the Company.

The Company grants you permission to view, electronically copy and print portions of the Site for the sole purpose of placing an order with the Company for any of the Products.
Any use of materials on the Site other than for the purpose noted above including, without limitation, the unauthorised submission, removal, modification, dissemination, copying or distribution of copyrighted or other proprietary content, without the prior written consent of the Company and/or the lawful trademark and/or copyright owner (if applicable), is prohibited and constitutes an unlawful infringement of the intellectual property rights of the Company and/or such trademark and/or copyright owner.


“Bedworld Online”, the Bedworld Online logo as well as the Company logo and all other marks, logos and trade names appearing on this Site are trademarks of either the Company or affiliates in the Republic of South Africa, or of third parties who have authorised the Company to display such trademarks on the Site. Nothing contained on this Site should be construed as granting, by implication or otherwise, any license or right to use any of the trademarks displayed on this Site without the express prior written consent of the Company. Your use of any of the trademarks displayed on the Site or in any of its contents is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the trademarks appearing on this Site. You further undertake not to infringe any right of the Company or trademark owners in respect of such trademarks. The use of the trademarks on any other website or networked computer environment is prohibited.

Unlawful use

You shall not use this Site to send or post any message or material that is unlawful, harassing, defamatory, abusive, threatening, obscene, sexually orientated, racially offensive, profane or which violates any applicable law and you hereby indemnify the Company against any loss, liability, damage or expense of whatever nature which the Company or any third party may suffer and which is caused by or attributable to, whether directly or indirectly, your use of the Site.

Links and Advertising

No person, business or other website may link to any page on this Site without the prior written permission of the Company.

External hyperlinks may be provided on the Site, but such links are beyond the Company’s control. You shall not interpret the provision of such hyperlinks as constituting any relationship between the Company and any linked third party, nor as an endorsement by the Company of such third party. Hyperlinks provided on this Site to other websites are provided as is and the Company does not necessarily agree with, edit or sponsor the content of such websites. The use of, or reliance placed by you on any external links provided on the Site is entirely at your own risk.

Any advertising and other promotional material that may be displayed on the Site from time to time shall not be interpreted as constituting any relationship between the Company and any third party placing such advertising or promotional material on the Site, nor as an endorsement by the Company of such third party. Any use of, or reliance placed by you on such material is entirely at your own risk.

Disclaimers and Exclusions of Liability

You expressly agree that use of the Site is entirely at your own risk. The Site and its contents are provided on an ‘as is’ and ‘as available’ basis and has not been compiled to meet individual requirements. It is your responsibility to satisfy yourself, prior to entering into this Agreement, that the service available from and through this Site meets your requirements, and is compatible with the hardware and/or software used by you.

The Company makes no representations nor gives warranties of any kind, whether express or implied including, without limitation, with respect to the Site, its contents, the accuracy thereof or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of Products and/or delivery arrangements and times.

The Company disclaims all representations and warranties including, but not limited to, warranties as to the availability, accuracy or content of information, Products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

The Company does not warrant that the functions provided by the Site will be uninterrupted or error free, or that the Site or the server that makes it available are free from viruses or other harmful components. Save as expressly set out herein, the Company shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with the Company’s negligent acts or omissions or those of their employees, agents, representatives, sub-contractors or other persons for whom in law they may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (and whether arising under contract, delict or otherwise), sustained by either you, the recipient of the Products or services or any other person arising from or as a result of any sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use or possession of the Products or services.

The Company, its directors, employers, sub-contractors, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the Site (including any information contained thereon) or the Internet. You hereby indemnify the Company from and against any loss or damage suffered or liability incurred including, without limitation, in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with transactions concluded on the Site and/or in terms of this Agreement and/or in relation to the receipt of Products or services supplied by the Company pursuant to any such order.

Notwithstanding any other provisions contained herein, the Company’s liability whether in contract or delict arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time the value of the Product(s) in respect of which any such dispute or claim arises.
By accessing this Site you warrant and represent to the Company that you are legally entitled to purchase the Products and that all the details you have provided are true and complete.
Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of the Company. You should consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.


You agree and warrant that your user name and password shall be used for your personal use only and shall not be disclosed to any third party. You agree that the Company shall be entitled, at all times, to take all reasonable steps to ensure the integrity and security of the Site, including associated applications.
The content contained on the Site may be used by you for your own personal shopping and information purposes only. In using the Site you warrant that you shall not infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Site and you hereby indemnify the Company for any damage caused by any act attributable to you. Any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain unauthorised access to any page shall be prosecuted.

General Terms

The Company may, in its sole discretion, suspend or terminate the operation of the Site at any time without prior notice to you and without the need to give you reasons for such termination or suspension.

We may change the terms of this Agreement from time to time without notice to you. Any amendments will take effect immediately on posting of the amendments on the Site. You shall be deemed to have accepted any changed terms should you continue to use the Site.

If any provision of this Agreement is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of the remaining terms.

This Agreement constitutes the whole agreement between the parties relating to the subject matter hereof. Any indulgence of extension of time granted by the Company to you shall not be construed as a waiver or variation of any of our rights or remedies.

At the option of the Company, any dispute arising out of the Agreement may be brought in any Magistrates’ Court of competent jurisdiction notwithstanding that the amount in issue may exceed the jurisdiction of such court.

The Site is hosted and managed in the Republic of South Africa and this Agreement is accordingly governed by the laws of the Republic of South Africa.

Any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this Agreement, may be submitted to confidential arbitration in Durban, South Africa in terms of the expedited rules of the Arbitration Foundation of Southern Africa.

The Company chooses its domicilium citandi et executandi for all purposes under this
Agreement, whether in respect of court process, notice, or other documents at 51 Shannon Road, Noordheuwel, Gauteng. and marked for the attention of the General Manager

General Information

The Company’s:

  • registered office address is 51 Shannon Road, Krugersdorp.
  • website address is:
  • email address is:
  • Company registration 2022/210662/07

Electronic Communications

When you use or visit this Site, or send electronic communications to the Site including, without limitation, e-mails or place orders for Products, you:

  • consent to receiving communications from the Company electronically;
  • agree that all notices, disclosures and other communications sent by the Company, including this Agreement, satisfies any legal requirements, including but not limited, to the requirement that such communications should be ‘in writing’;
  • agree that the Company may use your information to contact you about promotions and special offers if you have indicated during registration that you would like to receive such information. You are entitled, at any stage, to opt out of this service. We shall not sell or rent information about you including, without limitation, your name, identity number, address, email address and contact telephone number (“personal information”) to any third parties; and
  • agree that the Company may disclose your personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as otherwise required by law, e.g. for accounting purposes.


The Company will endeavour to ensure that your personal information and/or Credit Card details are protected as they travel over the Internet. Given the current state of Internet technology however, there is no guaranteed secure transmission of data over the Internet. Therefore the Company cannot guarantee the absolute security of any information you transmit to us or which the Company transmits to you.

For further information please refer to the Security Policy.


Subject to availability, the price you pay for Products will be the price shown on the Bedworld Online Site on the date that you pay for such Products.

Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Time-based pricing is only available during the times and dates stipulated on the Site.  Prices displayed are valid for online purchases and may not be valid for in-store purchases.

The price of each Product is the price displayed on the Bedworld Online Site. In the event of a Product being on special, this price will be displayed. All prices are quoted in South Africa Rand (ZAR) and include VAT at the rate of 15%, unless otherwise stipulated.

Whilst all precautions are taken by the Company to provide the correct pricing on this Site, in the event that an error does occur, the Company will make every effort to contact you to cancel the purchase and provide a full refund for the original amount paid. As such the Company will not be obliged to provide you with the affected Product at such incorrect price.

At times Bedworld Online may provide discount coupons for use on certain products or promotions.  These can be entered at checkout and the price on the invoice will be adjusted accordingly.  Bedworld Online reserves the right to reverse these coupons if they are used incorrectly on a product for which the coupon was not intended.  If a coupon is used incorrectly, Bedworld Online will contact you to arrange for your payment of the outstanding balance.  Once this is received Bedworld Online will proceed with the fulfillment of the order. 


Prior to the collection or receipt of the Products by you, the Company shall be entitled to debit the Credit Card supplied by you on acceptance of your order should you be paying COD with a Credit Card.

Payment can be made using the secure PayFast payment gateway.  The available options for payment if using PayFast on the Bedworld Online site are Instant EFT, Credit Card, Debit Card, Snapscan, Zapper and mobicred™.  This payment will reflect immediately in the Company’s bank account, and the Company will proceed with the fulfilment of your order.

Payment is also possible by EFT.  This option can be selected at checkout. Please note that Bedworld Online will never change their banking details without informing you via an official bank account confirmation letter from the company bankers, First National Bank. Please do not accept any requests to change banking details.

Should you pay for the Products via EFT from your bank account, the Products will only be manufactured and or released to you once your payment has cleared in the Company’s bank account, and is reflected as a payment on the Company’s bank statement within 5 working days of date of the placement of your order. 

The third party payment options of PayJustNow, Payflex and Happy Pay  (interest free) can also be selected at checkout.  Approval is subject to an (immediate) credit score check.  The order will be processed for delivery as soon as the order is received, and the balance of payment is due to PayJustNow / Payflex / Happy Pay as agreed directly with them.

Payment with an RCS card is offered via the Payfast Channel.  

Should payment of an order not be received within 3 working days of the placement of the order, Bedworld Online reserves the right to cancel the order at our discretion, without further notice.

By submitting an order to buy Products you:

  • represent and warrant that you are over the age of 18 (eighteen);
  • represent and warrant that you are authorised to make payment with a Credit Card if you are paying via this mechanism;
  • consent to us providing your personal information to our third party payment provider, which is necessary to enable us to perform our obligations in terms of this Agreement.

In order to protect our interests as well as yours, the Company may scrutinize transactions to prevent attempted fraud. A transaction may be refused if the Company is not satisfied that it is legitimate.


Payment using mobicred™ or FinChoicePay

The online credit facilities of mobicred™ and FinChoicePay  provided by third party Registered Credit Providers and offered as a payment option by Bedworld Online.

mobicred™ and FinChoicePay have contracted with selected participating Retailers (of which Bedworld is one) to offer credit facilities to their customers or users of their websites who wish to purchase goods or services online.

By entering into an Agreement with mobicred™ or FinChoicePay for a credit facility, you authorise and instruct mobicred™ or FinChoicePay to effect payment to the particular Retailer whose products or services you are purchasing online (in this instance Bedworld Online), at all times subject to the terms of the Agreement up to the maximum facility available to you in terms of your Agreement with mobicred™ or FinChoicePay.

Bedworld Online is not party to your credit agreement with mobicred™ or FinChoicePay. Beyond providing an external link to the online application at mobicred™ or FinChoicePay, Bedworld Online has no influence or involvement in the application or approval process with mobicred™ or FinChoicePay.

Once your online credit is approved with mobicred™ this can be used on the Bedworld Online site to pay for products by using PayFast as the payment method, and selecting mobicred as your payment option. This payment will reflect immediately in the Bedworld Online bank account, and Bedworld Online will proceed with the fulfilment of your order.

With FinChoicePay the application is directly at checkout, and approval will be immediate.  The order will be sent directly to Bedworld Online for fulfillment.

Stock Availability

The Company cannot always guarantee availability of stock. If we are unable to supply each and every Product ordered or in the quantities ordered, you nevertheless agree to accept and make payment for the items correctly supplied. Stocks of all goods on offer are limited. The Company shall use its reasonable efforts to discontinue the offer as soon as stock is no longer available.

Under no circumstances will the Company be liable to you for failing to supply Products ordered by you if the shortage of stock or capacity is due to circumstances beyond the Company’s control. In such circumstances the Company will take reasonable steps to inform you of the shortage of stock or capacity as soon as it is practicable to do so.

Confirmation of Orders

Orders placed on the Bedworld Online Site constitute your offer to purchase Products subject to this Agreement. Your offer is deemed to have been accepted by the Company when payment is received from the issuing bank in the case of payment via Credit Card, or when your payment reflects on the Company’s bank statement in the case of payment via EFT, or payment is reflected in the Company’s PayFast account. Failure by the Company to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

Risk and Ownership

Risk in the Products shall pass to you upon collection of the Products at the dispatch outlet of Bedworld Online. Until payment is received in full for any goods sold, ownership in the Products shall remain with the Company.

Agreement of Sale

An agreement of sale in respect of a Product between the Company and you only comes into effect if and when a Credit Card authorisation is received by the Company from the issuing bank or when the Company’s bank statement reflects your payment via EFT or the payment reflects in the Company’s Payfast account. The Company reserves the right to:

  • refuse to accept and/or execute an order without giving any reasons; and
  • cancel orders in whole or in part in its sole and absolute discretion.

The Company shall only be liable to refund monies already paid by the user. A delivery fee will be charged each time Products are delivered to you.

Deliveries and Returns

Please see

Warranty and Guarantee

Each product at Bedworld Online has a warranty and guarantee applicable to that product as provided by the manufacturer.  In most instances these are displayed on the label of the product and the online product description.   The warranty and guarantee for each manufacturer can be supplied to the customer on request.  The warranty and guarantee does not include transport costs. 


A warranty is a promise from the manufacturer to repair or replace goods if a defect occurs within a specified time period. With a warranty claim it is normal for a customer to contribute to the costs of the repair or replacement. This cost is calculated at a pro-rata rate according to the number of years that the customer has had the use of the product. 

The length of the warranty is not an indication of how long the mattress is intended to last.  

A warranty contains terms and conditions.  Your warranty can be invalidated if your product is misused or is not cared for properly.  Events that will invalidate your warranty include infestation by insects, burns caused by smoking in bed, the soiling or marking of the mattress, and damage caused by jumping on the bed.


A guarantee is a promise from the manufacturer to repair or replace a product if a defect occurs within a specified time.  The customer does not contribute to the cost of the repair or replacement in the event of a guarantee claim.  It is at the manufacturer’s discretion whether the product is repaired or replaced depending on the defect.  It is important to note that quality of workmanship is guaranteed, not your personal satisfaction with the level of comfort you have chosen.

As with a warranty the guarantee will lapse in the event of misuse or incorrect care of the mattress.  

For Manufacturers’ Warranty Cards click below:

To see warranty and guarantee periods on individual products click below:

List of Warranty and Guarantee time periods for Download

Clearance items are sold “as is” and are not covered by warranty or guarantee.

In the instance of Base Sets (mattress and base) the guarantee that applies to the base is separate from the mattress.  A base is considered furniture and will have a guarantee but not a warranty. The guarantee periods applicable to the different bases are detailed in the “warranty and guarantee periods” listed above.

COMFORT – PLEASE NOTE : Workmanship is guaranteed.  Satisfaction with the level of comfort chosen by you cannot be guaranteed.  This is a matter of personal preference and the guarantee/warranty only covers a factory fault with the product. 

Bedworld Online does offer a Comfort Exchange Policy on selected products, and only on these products.  These are clearly identified with the Comfort Exchange Icon on the product picture and in the product description.  To learn more about the COMFORT EXCHANGE POLICY see here.

Care and use of your Mattress

The following is important to note with respect to the care of and use of your product:

Mattress Weight Limitation

Every mattress at Bedworld Online has a weight limitation. These are clearly displayed on the website, and you can request this information on all products.  Please ensure that the mattress you purchase can support the weight of the persons that will be using the bed.  The longevity of the mattress will be affected if it is used by persons that are heavier than the weight limitation.  This can impact your guarantee / warranty as the product is not being used as designed, and could result in additional costs being incurred.

Mattress Protectors

It is important to keep your mattress in a hygienic and allergen free condition.  A waterproof mattress protector will prevent stains and marks on the mattress and keep it sanitary.  This is a condition of your warranty and it will be invalidated if the mattress is unsanitary. One of the main causes of the degradation of foam on a mattress is moisture.  Using a mattress protector will make your bed last longer.

Rotation and Flipping

The proper use and care of your mattress as per your warranty includes regular flipping and / or rotation.  A double sided mattress should be flipped every second month, and rotated head to toe on the alternate months.  A no-turn mattress should be rotated head to toe once a month.  This ensures that the mattress wears evenly.  If there are handles on your mattress these should only be used to position the bed. They are not intended to take the weight of the mattress and must not be used to lift the bed.  A mattress can be very heavy.  To avoid injury do not attempt to lift the mattress by yourself.

Body Impressions

It is normal for your mattress to get body impressions. This is especially true of premium mattresses.  The comfort layers of your bed are made from supersoft foam and fibres.  These are designed to mold to the curves of your body.  This is why the bed is comfortable.

With normal wear, body impressions form where you sleep.  These can be as deep as 4cm and a small mound may form down the center of the mattress.This is a sign that the bed is performing as it should, and is not a sign of sagging. Sagging is when the impressions are deeper than 4cms and/or you roll into the center of the mattress. It is only when this occurs that it is considered a defect and should be inspected by the supplier.


If your base is slatted and does not have a solid supportive surface, please ensure that the gaps between slats are no more than 30mm. Larger gaps can result in damage to the mattress and sagging. To remedy this your base should be fitted with hardboard of 5mm thickness.

If your base is broken or inappropriate (and was not purchased from Bedworld Online) resulting in damage to the mattress, your guarantee / warranty will be invalidated and will no longer apply.


Defective Goods

If the goods you have purchased are defective the guarantee / service warranty provided by the manufacturer will come into effect.

Bedworld Online is to be notified of the complaint by email sent to the address Bedworld Online will facilitate that the relevant manufacturer conducts an inspection of the goods to determine what action is required.  The turnaround time for the resolution of a guarantee / warranty claim is between one and four weeks from time of notification.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.