Bedworld Online Shop provides delivery anywhere in Gauteng for a flat rate of R300 for purchases made through the online channel. For online orders over R4999, Bedworld offers free delivery within Gauteng. If you live outside of Gauteng, contact Bedworld to check if they can deliver to your area, and the amount that will be charged.
PLEASE NOTE: IN TERMS OF LOCKDOWN REGULATIONS ALL DELIVERIES WILL BE CONTACT FREE TO KEEP OUR STAFF MEMBERS AND CUSTOMERS SAFE. OUR DELIVERY TEAM IS FOLLOWING ALL PROTOCOLS FOR SAFE DELIVERY INCLUDING SANITIZING AND WEARING OF MASKS. YOUR NEW BED WILL BE DELIVERED CONTACT FREE TO YOUR FRONT DOOR OR MAIN ENTRANCE (IN THE INSTANCE OF APARTMENT BLOCKS). THANK YOU FOR YOUR UNDERSTANDING.
If you would like to cancel an order this may be done by emailing the Company on email@example.com or by contacting our offices directly on 011 – 791 4254.
All exchanges will be undertaken as per the Consumer Protection Act. Goods can be returned within 7 days if they are in their original packaging and have not been used. Refund does not include delivery charges. If goods have been used, the company is not obligated to exchange your product.
All cancellations will carry a handling fee of a minimum of 15%.
PLEASE NOTE : Workmanship is guaranteed. Personal comfort cannot be guaranteed.
Replacement Products and Refunds
The customer will be required to sign acceptance that they have received the correct Product as ordered and that it is in good condition on receipt of their Product from Bedworld, either by collection by customer at a Bedworld store, or by delivery by Bedworld to the customer.
All Products at Bedworld have warrantees and guarantees that are provided by the manufacturer. Workmanship is guaranteed. Personal comfort cannot be guaranteed.
The warranty and guarantee for each manufacturer can be supplied to the customer on request. The warranty and guarantee documentation of the particular Product purchased will be supplied with the Product.
Should the customer deem that the product is damaged or faulty after acceptance of the product, the terms of the warranty and guarantee will come into effect. On being advised of the fault/complaint Bedworld will arrange an inspection of the Product by the manufacturer. Based on the outcome of this inspection, the appropriate action will be taken by the manufacturer to fulfil the terms of the warrantee and guarantee. (PLEASE SEE NOTE BELOW PERTAINING TO COVID-19 REGULATIONS)
Please note that one of the conditions of the warranty and guarantee of the Product is that it must be in a sanitary state. If the Product is deemed to be in an unsanitary state, the warranty and guarantee of the Product is void. This means that even if the Product is faulty, the warrantee and guarantee will fall away because the Product is in an unsanitary state. This condition is common to all manufacturers.
In the case of any refunds this could be subject to minimum handling fee of 15%. Goods are to be returned in their original condition and repackaged in their original packaging. Goods are to be returned by the customer to the Bedworld warehouse. Once received the refund will be processed. Any monies due to the customer will be paid back into the bank account from which payment was received.
Cash refunds will not be given.
A product that is specifically ordered for a customer, in a size not usually provided or a product not part of the standard Bedworld range, will be considered to be a special order. Bedworld is not obligated to exchange the product or provide a refund on special orders.
Please consider if the bed you have ordered can be installed in the intended room. If on delivery the bed ordered cannot be installed in the intended room, Bedworld is not obligated to exchange the product or provide a refund.
PLEASE NOTE: DUE TO THE CURRENT COVID-19 PANDEMIC BEDWORLD WILL NOT EXCHANGE OR REPLACE BEDS UNTIL SUCH TIME AS IT IS DEEMED SAFE BY REGULATORS. IF THERE IS A FACTORY DEFECT OR WARRANTY THE FACTORY INSPECTION WILL ONLY TAKE PLACE ONCE THIS HAS BEEN DEEMED SAFE. THANK YOU FOR YOUR UNDERSTANDING.