Bedworld Online Shop provides delivery anywhere in Gauteng for a flat rate of R300 for purchases made through the online channel. If you live outside of Gauteng, contact Bedworld to check if they can deliver to your area, and the amount that will be charged. Purchases made in the Bedworld store (or Designer Bed Showroom) will be subject to a R300 delivery charge for deliveries in Gauteng, and a quote will be provided for delivery to other areas.
If you would like to cancel an order this may be done by emailing the Company on [email protected] or by contacting our offices directly on (011) 826 3359.
All exchanges will be undertaken as per the Consumer Protection Act. Goods can be returned within 7 days if they are in their original packaging and have not been used. Refund does not include delivery charges. If goods have been used, the company is not obligated to exchange your product.
All cancellations will carry a handling fee of a minimum of 15%.
Workmanship is guaranteed. Personal comfort cannot be guaranteed.
Replacement Products and Refunds
The customer will be required to sign acceptance that they have received the correct Product as ordered and that it is in good condition on receipt of their Product from Bedworld, either by collection by customer at a Bedworld store, or by delivery by Bedworld to the customer.
All Products at Bedworld have warrantees and guarantees that are provided by the manufacturer. Workmanship is guaranteed. Personal comfort cannot be guaranteed.
The warranty and guarantee for each manufacturer can be supplied to the customer on request. The warranty and guarantee documentation of the particular Product purchased will be supplied with the Product.
Should the customer deem that the product is damaged or faulty after acceptance of the product, the terms of the warranty and guarantee will come into effect. On being advised of the fault/complaint Bedworld will arrange an inspection of the Product by the manufacturer. Based on the outcome of this inspection, the appropriate action will be taken by the manufacturer to fulfil the terms of the warrantee and guarantee.
Please note that one of the conditions of the warranty and guarantee of the Product is that it must be in a sanitary state. If the Product is deemed to be in an unsanitary state, the warranty and guarantee of the Product is void. This means that even if the Product is faulty, the warrantee and guarantee will fall away because the Product is in an unsanitary state. This condition is common to all manufacturers.
In the case of any refunds, any monies due to the customer will be paid back into the bank account from which payment was received from, and could be subject to a minimum handling fee of 15%. Cash refunds will not be given.
A product that is specifically ordered for a customer, in a size not usually provided or a product not part of the standard Bedworld range, will be considered to be a special order. Bedworld is not obligated to exchange the product or provide a refund on special orders.
Please consider if the bed you have ordered can be installed in the intended room. If on delivery the bed ordered cannot be installed in the intended room, Bedworld is not obligated to exchange the product or provide a refund.