How does a Warranty and Guarantee Work
Bed Info, Did You Know

How does a Guarantee and Warranty Work?

We all sort of know the answer to how does a guarantee and warranty work, but it is useful to get a refresher.

Both guarantees and warranties can provide valuable protection for your mattress. It’s important to understand the differences between the two and to follow any conditions or guidelines set out by the manufacturer. This will ensure that you are eligible for a replacement or repair.

A Guarantee

First, let’s start with the guarantee. A guarantee is essentially a promise from the manufacturer that if there is a fault with the mattress during the guarantee period, they will replace it for you at no cost. This means that if you notice any defects or issues with your mattress within the specified guarantee period, you can contact the manufacturer and they will arrange for a replacement mattress to be delivered to you, free of charge. It’s important to note that the guarantee period is typically limited, so be sure to check the terms and conditions to see how long your guarantee lasts.

A Warranty

Now, let’s move on to the warranty. A warranty is similar to a guarantee in that it provides a certain level of protection for your mattress. However, the main difference is that with a warranty, the manufacturer may not necessarily replace the mattress outright. Instead, a formula is applied to calculate how much you will have to pay in order to make a warranty claim. The amount you will need to pay will depend on how long you have had the mattress and what condition it is in.

Conditions of a warranty/guarantee

It’s important to note that in order to make a warranty claim, you will need to follow certain conditions and guidelines set out by the manufacturer. This typically includes things like regularly rotating and flipping the mattress, using a mattress protector, choosing a mattress that is suitable for your weight, and ensuring that it is properly supported on a suitable bed frame. If you fail to follow these guidelines, your warranty may be voided, which means that you will not be able to make a claim if something goes wrong.

Some useful tips about Guarantees / Warrantees

These are some useful things to know about a mattress warranty:

  • Choosing a bed that can support your weight is vitally important.  If you are too heavy for the bed it will not support you properly, it will not last, and your warranty will be invalidated
  • The Warranty/Guarantee runs from the time of the original purchase. If there is a fault and your bed is replaced your new bed’s warranty is dated from the original purchase not the date of the exchange
  • Transportation is for the customers cost with a warranty claim
  • If your mattress is soiled, stained or unsanitary your warranty is automatically void.  Moisture is the primary cause of the breakdown in foam and so you need to keep it protected with a mattress protector
  • In a warranty claim, it is at the discretion of the manufacturer to either repair or replace the product with a warranty claim
  • You must provide proof of your purchase for your warranty – keep this safe for the future
  • A warranty period is not an indication of how long the mattress should last.  Mattresses should be change every 7 to 10 years to ensure proper support

At Bedworld all of our products have guarantee and warranty time periods, and conditions set by the manufacturer.  These are all available on our website under our terms and conditions here.

If you have any further questions, feel free to ask on Live Chat! Or send us an email to

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