Comfort Exchange Policy Explanation

At Bedworld we are committed to helping you find the perfect mattress for your needs. We understand that choosing the right mattress can be a big decision, which is why we offer a COMFORT EXCHANGE POLICY for a select set of products that we have carefully chosen based on their ability to provide excellent support and value for money.

Our COMFORT EXCHANGE POLICY allows you to exchange your mattress for another of the same value or higher if you find that it’s not quite as comfortable as you expected.

To be eligible for the COMFORT EXCHANGE, you must have purchased a mattress protector from us at the same time as your mattress. We ask that you sleep on the mattress for 21 days. If you are not delighted with the comfort, the exchange must be done within 30 days of purchase of the original purchase.

If you choose to exchange your mattress, there will be a R1000 charge to cover the cost of handling and refurbishment of the mattress. Additionally, you will be responsible for paying the transport fees associated with exchanging your mattress.

Why is this a value add?

We believe that a mattress should offer more than just comfort, which is why our selection of products included in our COMFORT EXCHANGE POLICY has been curated to provide excellent support as well. Each mattress is designed to offer exceptional support, which is essential for maintaining a healthy spine and promoting restful sleep.

Our mattresses are made with high-quality materials that are designed to last, so you can rest easy knowing that your investment will be worth it in the long run.

We understand that purchasing a new mattress is a big decision, which is why we want to give you the peace of mind you need to make an informed choice. With our COMFORT EXCHANGE POLICY, you can rest assured that you’re making a smart investment in your health and wellbeing. If you’re not satisfied with your new mattress, you can exchange it for another of the same value or higher, so you can find the perfect comfort for your needs.

Comfort Exchange Policy Explanation:

• Look for the COMFORT EXCHANGE POLICY icon. The products selected for the COMFORT EXCHANGE POLICY all display the COMFORT EXCHANGE ICON in the product picture as well as in the product description
• These products have been chosen by Bedworld based on their ability to provide excellent support and deliver value for money
• To be eligible for the COMFORT EXCHANGE POLICY a mattress protector must be purchased at the same time as the mattress
• The mattress must be slept on for 21 days, and must be exchanged within 30 days of the original purchase
• If you are not satisfied with your new mattress, it may be exchanged for another mattress of the same value or higher. No refund will be given if you select a mattress of lower-price than the original purchase
• In the event of an exchange, this will only apply to the mattress. The base is not included in the exchange. All the bases of the eligible products are suitable for and provide proper support for any and all of the mattresses
• There will be a R1000 cost to cover handling, refurbishing and restocking associated with the exchange
• Customers will be responsible for paying the transport fees associated with the exchange of their mattress

The following products have been selected for our Comfort Exchange Policy. These premium options provide superior support whilst also being good value products: 

• Excellence Supreme Pocket Comfort Top
• Excellence Extreme Foam Latex Top
• Excellence Memory Comfort Top
• Excellence Pocket Hotel
• Essential Sleep Prestige Pamper Top
• Essential Sleep Pacific Pocket
• Essential Sleep Cool Breeze Perfect Pocket
• Essential Sleep Unlimited Pocket

So why wait? Check out our selection of mattresses covered by our COMFORT EXCHANGE POLICY and find the perfect one for you. We’re confident that you’ll be happy with your purchase, but if you’re not, we’re here to help.

Speak to us on live chat or email us at info@bedworld.co.za.